Telkom

Get fibre. Fibre is available in your area... What a misleading advetisment.... Being a telkom client, I requested upgrading my current ADSL line, to a better new fibre deal, seeing it's available and better than my current subscription. Initially applying in May, after NUMEROUS phone calls and follow-up from my side, I was being told that my address doesn't exist and because of this they couldn't come out to do the installation. Corrected my address and the technician will contact me for installation. At end May when I phoned to follow-up, the application was cancelled. All of a sudden my ADSL line is also off, after days of phone calls, a technician had to come out and correct this, as telkom had an misunderstanding and messed up the fibre application and my current service. In June a sales person contacted me and I re-app**** for the fibre deal.... At some point with me phoning to follow-up the progress, a lady at the call centre assisted me and noted that we actually have good coverage at my address, she made her notes and escaled the case so that the technician can contact us and come out to assess the situation. A lot of times leaving messages to be contacted, because "we are experiencing high call volumes", but this hardly ever happened.

Again after numerous phone calls and mails they told me, according to their system I don't have coverage, I must contact openserve to confirm that I have coverage. This after the sales people handed us promotional packages in the area, them advertising at various locations around me. And people I know, in the same street as me, has got fibre...

I did send a call back request to them, I'm still waiting..... Checking on their website, it shows that my address is part of the area that's covered for fibre... including both my neighbors. Sending Telkom a mail pointing out that according to openserve I do have coverage. Like they requested me to do. Still no contact has been made from Telkom. This has been a 4 month costly battle, because I had to phone back and follow-up ALL the time. I'm really thinking to cancel my telkom service and getting another service provider, as it seems that it's not important to them in assisting me.