Telkom

I’ve had a written query with Telkom since last year, month ago the e-mail came that they are so sorry for the mistake, it was fixed but sorry no refund? How many people do you ***** from, they owe me between R3000 & R4000 debit orders that went off from Nov 2019 - now I understand why, not even your own employee’s make use of Telkom. I want my refund and I will not stop till it’s in a credit in my account. All my business will be taken away as soon as my contracts expire. You make a mistake as per your email below, brink my account into bad credit with my bank, and then want to force me to take something I did not agreed on. Give me my money back that you stole, it’s as good as ******. I signed a 2 year contract for R159 monthly, and you just debit as you please!

The e-mail from Telkom: Mobile Customer Service Response to your Request Reference :_***.

Good day Penny,

Thank you for your email to Telkom Mobile, and I hope this mail finds you well.

This email is with reference to SIM card number: 06

Please be advised that according to my system, there was an error related to your 10GB of data that was not loaded on your SIM card. With regards to that, please the following quote; ?***6 : Due to a system error the monthly 10GB on-net data was not loaded on Smart One rate deal. 30GB on-net data was loaded. 10GB will expire 1 March and the remaining 20GB on 1 April 2020.? That means that the issue with that regards was resolved. That also means that no credits would be due in connection with this enquiry, because there were usages on the data that was allocated.

In the event that the your enquiry is related to something else, please be so kind as to elaborate on your enquiry.

With that, I hope that all is in order and I would like to apologise for any inconveniences caused.

For any further enquiries related to your Telkom Mobile account, please do not hesitate to revert to me.

Thank you and kind regards,

Jerome Kgotso Makhalemele Telkom Mobile Customer Service