Telkim--VDSL issues!poor customer service

Hi my name is Mr SM Gopalan and I spoke to an agent from telkom telephonically with regards to upgrading my line. I did upgrade to a 20mb line and signed a 24 month contract on 7 November 2017 ,the reason I tied myself to a contract was solely to the fact that I get a free router and installation. I am fraustrated of sitting for hours trying to get hold of someone to assist me and when I do,they all tell me different stuff. It has been way over 2 weeks and I am still to receive information regarding the router and installation. Aside from the router issue , I am still unable to use my new service as I am experiencing endless problems with speeds. I did open a fault with Telkom and I am yet to receive any satisfaction. The main reason I upgraded to a faster line was due to the fact as my son plays games online. I was told with a 20mb line i should expect a 10mb upload speed and at the moment my speed is not even close to 2mb (upload) . I don't seem to be making any progress even after calling 10210 and 10213 as each department seems to be pushing the responsibility to one another. I am sick and tired of sitting on the phone and wasting my day. I need to speak to someone who knows what they are talking about and who can help me with my issue.