Telkcom Over Charging Customers/Bad workmanship

Here is a more professional and detailed version of your statement: I am writing to formally express my dissatisfaction with my data contract service provided by Telkom. Over the past two months, I have consistently received SMS notifications indicating that there are insufficient funds in my account for debit orders. However, this information is inaccurate, as sufficient funds have always been available. It appears that Telkom has failed to process the debit orders on time, which has resulted in inflated charges being added to my account. This situation is both concerning and unacceptable. When I contacted their customer service team to seek clarification, I was informed that the issue was due to a “system error,” yet no clear resolution or accountability was provided. Furthermore, I was advised to make payments at retail outlets such as Pep stores. Upon reviewing my invoice, I discovered that the amount due had significantly increased—nearly double the expected charge. I was then told that the additional fees were a result of missed payments, despite the fact that the funds were available and the failure to deduct rests with Telkom. To date, I have paid approximately R800 for a service that normally costs around R200 per month, which I believe is unjustified. Notably, Telkom is the only service provider with whom I have encountered such issues, as all my other debit orders are processed without any problems. In addition to the billing concerns, I have also experienced consistently poor internet connectivity, which further impacts the overall value of the service. Based on my experience, I find Telkom’s service delivery to be highly unsatisfactory and would not recommend it to others. I strongly urge the company to investigate and rectify these issues, as well as provide appropriate reimbur*****t or correction of the charges app**** to my account.