Telkcom compliant

From the first of February my telkcom home line as not been functioning. Went about it the normal way to first sms a helpline to log all complains. The number is 30591 no response has been received from that. Following such I had called telkcom and spoke to a consultant who gave me a reference number on the 14th of February yet still no response. I contacted them once again on the 26th of February by going in store and going to speak to another consult who indicates the query been logged and they have been working on it. My dad the home owner had then received a call today stating a query about an ADSL line with another home number. He indicated that this is not our query and following the conversation with the consultant he then received an sms to indicate that the problem has been resolved. We thereafter tried 3x to call telkcom yet waited over 40minutes with no one picking up. Frustrated as I am I had lost my patience at this moment. My line has been down since then for over 1 month now yet I received my billing with a full grand total with no service been given the entire month!!!!!! Querying about the bill just became another 2nd issue as consultants in store cannot help me because apprently its another department so they yet again directed me back to the call centre number indicating that I need to choose option 2 and speak to someone there yet as usual there isnt anyone to answer. The run about that they give you is insane, ridiculous and just damn frustrating as it is a costly process to be calling from our mobile phones and waiting for long hours only to try to speak to someone. Reference number: ********** 8 if that is even it as they clearly have contacted me about another person's query and can't even pick up what I had initally even complained about. Left with no other options to get some joy.