Tel***

I bought a honor 50 lite in February and from the get go this phone's camera was bad. Tried getting the issue resolved with Telkom for 2 months until I eventually decided to take the phone back to the store on the 30th April. Now I requested to suspend my Sim as I do not have a phone to use it on... That was done surprisingly I was told by telkom employees that the phone will be charged although I do not have it with me. Apparently it will be gone for 3 weeks. What kind of **** is this institution doing? Why must I pay for something I'm not in possession of and also something that I've been struggling to get help with for months because of their *********** imbeciles of staff.