Telesales consultant doesnt give proper info

I upgraded my contract telephonically. The lady smangile vilakazi told me my old sim will stop working and the new 1 will start working. She did not tell me that when i insert the simcard i need to call customer care i dont work for telkom to know this. So on wednesday my device was delivered and i waited 48 hours my phone was still not working. I called customer care on friday the lady told me that i had to call to activate the sim i told her i was not made aware of this when my upgrade was done she then tells me she has made a note to on the system to activate it and it will take 24 to 48hours to come on. She as well didnt mention wether it was business days. So i took it that by sunday it will be on. So yet again another fail. I called customer care yesterday which was monday and still no help whatsoever. I NEED MY PHONE TO WORK !!! I DID NOT UPGRADE TO HAVE MY PHONE LIE IN A BOX ...TELKOM HAS SUCH POOR TELEPHONIC SERVICE. I CANNOT BELIEVE THAT TOMORROW WILL BE A WEEK AND I CANT USE MY PHONE YET I WILL BE CHARGED FOR THE WHOLE MONTH AND CANT USE THE PACKAGE COZ I DONT HAVE A PHONE !!!