Telephonic Sales Contract not fulfilled

Ordered a Samsung Galaxy Note 5 via the Telkom Mobile Website<br> Received a call from the telesales person<br> Placed an order due with the telesales person due to stock being available.<br> Was informed that a debit order will occur there after the phone will be shipped to me within 7 business days.<br> Received another call from the telesales person for the same initial order, told the person that I have already placed my order.<br> On the 23rd of October 2015 the money was deducted from my account.<br> 7 Business days had passed, called Telkom to follow up on the status of my order and it was communicated to me that they no longer have stock and are unsure when they will get stock.<br> I am now paying for a contract/item that I have not received, I am not getting appropriate feedback as to when I am going to receive my phone.<br> I am getting excuses for every call that I make to them, there is no one that is willing to escalate my request to get what I have paid for.<br> This is inappropriate business conduct between company and customer.<br> Why sell a phone on your website when you cannot fulfill the order?<br> <br>