telephonic *******

I run a small business and the above company was recommended to me as I needed reliable telephonic services. This was mid 2017 that we met and I then engaged their services - I was promised that I would have good coverage and at a cheaper rate as well as not requiring Telkom, but this proved untrue. Since then , I have had incessant problems - days to weeks with calls being dropped, patients and doctors complain that they cannot get through to my rooms - we have tried several times to contact the service provider to resolve the issue, however they then make empty promises and blame telkom - Telkom says there is nothing they can do to help as it is not a fault with their lines. Even today, as I type this complaint, we have no calls coming through to my business! I have requested to end the contract so that I could change to Telkom and was informed that I had to pay R126 000 to rescind the contract. Now I'm stuck paying the samsung bills and the Telkom bills which they told me initially that I would not require! This is deplorable service ! I recommend that no one use this service! they show a complete lack of interest that my business is losing clients due to their inefficient service yet I must continue to pay for such service!