Telephonic offer to upgrade home DSL, ****?

On 12 Nov 2015 I received a call from a Telkom sales lady offering an upgrade to my home DSL to a 10Mb, 50GB soft cap package at a good price. I decided to accept the deal and was assured that the order would be processed within 48 hours. I received a sms with a reference number and a ***call centre number if I should have any queries.<br> <br> Phoning Telkom yesterday (not on the *** number since it just drops), both the technical and sales department confirmed that there is no pending order against my account, and the sales guys could not offer me the same deal at the same price.<br> <br> Phoning the ***number today, I get though to the fault reporting department who knows nothing about this deal nor my reference number and put me through to the sales department again. Frankly I was tired of the run around and just dropped the call.<br> <br> What's going on? I see this is not the first complaint of this nature on HelloPeter, is this a phishing **** by someone claiming to be from Telkom?<br> <br> Thanks,<br> Dewald