Telephonic Approval

Good evening I would just like tobsay that I am so disappointed in the service I received. I have been approved by an Telkom consultant this morning. Went through the whole process gave all my details and was told that my order would be delivered 5 to 10 working days. After getting all excited to receive my new device I received an SMS stating that during vetting my order has been declined. Then sitting on my phone to no answer I tried chatting to the online consultants which also to no avail I got no response. My 1st question here is why do vetting telephonically and say that I have qualified then do another vetting after I have given my details to the lady on the other side of the telephone. 2. How do I know if I am going to receive my device if there is no response at the call centre or the online chat.