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LS
LINDA S

1 reviews | Active since Sept 2013

19 Dec 2017, 07:40

Telephone/ADSL line

I've been without my telephone/adsl line for around two months now. I've followed all the Telkom processes for logging faults and exercised a lot of patience but it's been in vain. No explanation has been given for my line being down. Unless I call and follow up, no one from Telkom even bothers to call. When I do call I get promised that the matter will be resolved and they provide a commitment date. Needless to say, the commitment date has been meaningless thus far as they keep moving it out. Once again no explanation is provided. I've escalated my query but even then the escalation process doesn't work.

Telkom is quick to invoice for services not rendered. Customer service is pathetic to say the least and the lies are endless.

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Replies (2)
LS
LINDA S's update22 Dec 2017, 07:41
Reviewer Update
I have called 10210 daily this week and each time I get told my query will be escalated. Needless to say, the escalation process doesn't work. Telkom is on holiday and will hopefully assist us Mid-Jan
LS
LINDA S's update13 Jan 2018, 16:46
Reviewer Update
It is the 13th of Jan 18 and I'm still without my ADSL line. No one has called me or visited to carry out an inspection. But the Dec invoice from Telkom is in my inbox awaiting payment. An invoice for what when there was no service provided. How ********* is that? This is ******ion and pure ********ity.