TELEPHONE SERVICE OUT YET AGAIN!

On Wednesday the 20th January 2016, my landline stopped working. The fault was reported straight away, and it took more than a week for a technician to arrive to deal with the break in service. The fact that this only took a week, was due to our constant attempts, via telephone (with the attendant several hours waiting on the line for someone to answer) to follow the matter up. I run my business from home, and am consequently loosing tens of thousands of rand as a result of the poor service to repair the out of order line.<br> When the technician eventually came, he called me to state that the matter had been resolved, and it had been resolved. For 1 hour! Then it was out of order again, and still is. That was last Thursday.<br> Incidentally, when I told the technician that I had been waiting for more than a week for the matter to be attended to, he asked me what I was complaining about, as the last time the line was out of order, that was for a period of 3 months, so what is a week in comparison!<br> It is exceptionally frustrating not being able to have this frequently re-occurring problem timeously resolved.<br> Could someone PLEASE have the matter escalated as being URGENT???