Telephone service not working

Good Morning,<br> <br> My telephone service has not been operational since 16 July 2015. See reference number above. I have paid my line rental in advance. <br> <br> I think this is shoddy and Telkom should reimburse all of their customers for services not rendered..<br> <br> Try calling Telkom and you calls stay in a queue - therefor generating revenue for the culprit.<br> <br> Wake up guys! This is unacceptable! A response would be apprciated