Telephone reported twice still faulty after a week

For the 2nd time in one month there are a breakdown of the Telkom telephone and also internet services in Delmas. This is an almost monthly occurrence. As usual, I have reported the faulty line and adsl. I have received a reference number and a couple of days later was informed that the main fault in the Delmas area was repaired.<br> <br> My phone and adsl was still dead and the telephone line was crossed with another number. I know this because people that phoned me reached someone else in Delmas. I reported it again, received a reference number and believe the matter will be resolved. Today, I again received confirmation via sms that the line is working. The line is still dead and no Telkom technician visited the site to confirm that the line is working. <br> <br> This is an unacceptable situation as I am left with a faulty line that I must continue to report and nothing is done to confirm with me that the line is working.