TELEPHONE POLE REMOVAL

I HAVE BEEN CONTACTING TELKOM FOR THE PAST 2 MONTHS TO HAVE A POLE REMOVED FROM MY PROPERTY WHICH IS A HAZARD TO MY KIDS AND I NEED RENOVATIONS DONE, I HAVE BEEN GIVEN REF. NO BUT WHENEVER I CALL THEY CANT PICK UP THE REF. NO. I DONT KNOW WHAT ELSE TO DO EXCEPT HAVE THE POLE TAKEN DOWN MYSELF OR WAIT FOR MY KIDS TO GET HURT AND THEN SUE THE HELL OUT OF TELKOM! TELKOM HAS GOT NO CONTRACT WITH ME TO HAVE THE POLE IN MY YARD SO I AM GUESSING IT IS MY PROPERTY SO I WILL CUT IT DOWN MYSELF AND THEN TELKOM CAN SORT THE PROBLEM OUT WITH MY NEIGHBOURS BECAUSE THEY WONT HAVE A TELEPHONE LINE TO USE.