TELEPHONE POLE FALLING ONTO BUILDING

On 19 January I logged a fault (ref 937/44) for a telephone pole that is falling over and the telephone cable is lying on the ground. That same day a technician came and said he would refer it to the correct department. <br> I called again on 26 January to follow up and was told that that reference no. did not exist. I logged another fault (ref 6391/160126). <br> I followed up on 2 February and was told it had not been allocated to anyone so would be escalated to a manager.<br> On following up today, 5 February, I am again told that there was no such reference no. I asked to speak to a manager, held on for a further age (call was 37 minutes in total) only to end up with your survey on how I rate Telkom instead!<br> I cannot afford to spend at least half an hour (either time or money (not calling from a Telkom line)) holding on to follow up on this fault without any results. What can I do to get this pole replanted or removed as it is dangerous?