Telephone out of service

On th 10th October 2015 I reported that I have no service to telkom with the following ref no 995CRK121015...to date nothing has been done I am without Adsl service as well as no landline. I have been inconvenienced tremendously I have also sent numerous emails but this has proved fruitless. I would appreciate if you could follow up with telkom and they still never fixed the falling pole that is posing a serious threat to our safety. You're assistance in this regard would be appreciated and I would like to be credited for the period I had no service. Kind regards Mr Stephen Esau.