Telephone out of order since 21 October 2015

On 21 October 2015 Telkom sent a sms saying that there was a network outage in our area and on 27 October reported that the problem was solved. But it was not solved. We reported it and received a reference number ***. On the 11th of November the telephone was still out of order and after reporting it reference number 352CRZ111115 was given to us. AGAIN on 18 November 2015 we have phoned and Telkom promised to escalate the fault and reference 782922 was given to us, but the phone is still out of order. We would really like to know when it will be fixed as it is now more than a month out of order.