Telephone out of order for one week

I am living on a farm without any cellphone reception. Needless to say that the Telkom line is our only connection with the outside world. Ive reported the Fault on Tue 2015/03/24 09:40 AM and shortly after that I phone a Mr. JR wich helped me immediately. Telkom installed a transceiver at my house and told me that the problem is at the tower.<br> Since then nothing happened. Nobody responded.<br> <br> This is not acceptable that a professional company like Telkom does not respond to the faults.<br> I must state that Mr. JR rep**** in a professional way and did what he told me he would do. The team responsible for the tower never came to fix the problem.