Telephone now not working for almost 5 weeks.

Good Day, I'm from Carletonville and my nr is *** My Telkom line is not working for almost 5 weeks now. They first said it is a cable that they need to be fix. But when the cable was fixed after about 2 - 3 weeks. They said no, that was not my problem. They will have to come and fix my line. Now 2 weeks later, and after letters and telephone calls my line is still not working. Last week 21st or 22nd a guy phoned me. Said he is in Carletonville, is there anybody home. I said yes. He said that he is on his way. He never pitched. And this is after so many calls and the put you on the urgent list. This morning again. When I asked them what is now going on this is the mess I've got. \Hi