TELEPHONE LINES STILL NOT WORKING

SINCE THE 13/11/2015 I HAVE LOGGED A QUERY WITH TELKOM TO SORT OUT OUR RECEIVING IN CALLS WITH REF NO.(3AVI13.11.15 / 4AVI13.11.15 / 1CVI20.11.15 / 2CVI 20.11.15) ITS NOW A BRAND NEW MONTH GOING ON FOR THE 3RD WEEK NOW, OUR CEO STILL RECIEVES CALLS FROM IRATE CLIENTS SAYING THAT NO ONE IS ANSWERING THE PHONES. YET WHEN YOU CALL INTO TELKOM TO REPORT THE PROBLEM FOR THE UMPTEENTH TIME THE CALL CENTRE AGENTS STATE THE TELEPHONE LINES PASS THE TEST FOR FAULTS AND THE PROBLEM LIES WITH THE CABLING DEPARTMENT WHO DOES NOT TAKE ANY CALLS FROM CLIENTS AND THE QUERY IS NOW CLOSED. IN THE MEANTIME WE LOOSE CUSTOMERS AS WELL AS BUSINESS. PLEASE CAN SOMETHING BE DONE ASAP