sC
simon C

1 reviews | Active since Jul 2013

19 Aug 2016, 09:40

Telephone lines down without warning

<p>Again, as a customer of Telkom, I have been let down. Now my business line as well as ASDL has been down. Its been 2 days already and no word on my faut reported. I am lead to believe that there is a line 'upgrade'. But of course no warning no nothing! Its my business line! No one in my office has access to email or telephone. How the hell do I run a business when I have a service provider like Telkom??</p>

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Replies (2)
Telkom
Telkom's reply22 Aug 2016, 08:33
Official

Hello phunguy

Please be advised that we have sent you a email and await your response to assist further.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply22 Aug 2016, 12:56
Official

Hello phunguy

As per our email correspondence, the fault has been caused by cable damage at the exchange by an unknown party.

A escalation has been sent to management for a progress update and a possible estimated time of repair.

Regards

Noleen

Telkom Social Media Team.

Best regards,