Telephone Lines Down Since Oct 2016

<p>My Aunt has her telephone lines down since Oct 2016 , after numerous calls to the call center and incompetency of their staff , she was told its due to the underground cabling been faulty , fast forward to Jan 2017 still waiting for the lines to be fixed and to top it all she is still being billed !!!!! Why does she have to pay for something she cannot use ?? Still cannot get a direct answer from their call center.</p>