HN
Hanlie N

1 reviews | Active since Feb 2013

14 May 2015, 10:29

Telephone Lines Down Regularly

Hi Telkom,<br> <br> I am very disgusted with the service we are receiving. <br> Usually when you pay for a service, monthly, you are supposed to have that service available at all times. <br> <br> Not pay monthly for a service, that rarely works! <br> We pay every single month, just to have a telephone line, so you can imagine my disappointment when I get into the office very morning and have to report the lines again. <br> <br> Not only does it take time, it also costs money to do this every time. Time I simply do not have, nor the energy. <br> <br> Whatever is the problem with the lines, please repair it. You will save a lot of a people, a large amount of time and irritation. <br> <br> We are all in a poor mobile service area, we rely on Telkom lines to get the job done. Unfortunately though, you are not getting the job done. <br> <br> Very tired of the daily problem of picking up the phone, expecting to make a phone call, only to realize I have to walk around the whole office searching for a mobile signal to report the damn lines again. <br> <br> Please look into this issue at hand. See how many times I have reported this on your online fault reporting website. <br> <br> Regards,<br> <br> Angry and disappointed customer.

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Replies (1)
Telkom
Telkom's reply14 May 2015, 10:47
Official
Hello kameeldoring,

Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team

Best regards,