Telephone line with ADSL not working.

On 29 July i reported my Adsl and Telephone line is not working at home and reported it to Telkom with ref. no 156ctk290715. For three weeks i was patient about the problem and waited for the repairs to be dun, Til today nothing happened. After more calls to Telkom this morning they told me that the technician will meet me on 17 August between 3 and 4 this afternoon to repair my line at home. At 4 i called Telkom again and they told me that they do not know about the appointment and they do not now when the technicians will com and fix the problem. I run my Business from home and can not afford to be out of n service i payed for with no Internet connectivity a telephone. I even escalate the problem on there website with out success<br> I am desperate and need your help urgently please.<br>