Telephone Line & Wifi Router installation

<p>At 07:30 this morning I received a sms saying a technician is dispatched to install my telephone line. It is 13:00 and still no technician has arrived. At least Telkom can have better systems in place and the decency to let you know when someone will eventually pitch at your home so you don't end up sitting there the whole day. Even a sms would be sufficient enough saying we are running a bit late but still on our way. And even more ridiculous is phoning customer care and they simply tell me sorry we can't tell you how long it will take for a technician to pitch at your house. How unproffesional is that like Telkom doesn't know what is going on in their business. Don't you know then which technician was dispatched to which client. Surely you should be able to phone the technician and be able to keep the client up to date with what is going on. This is really disgusting service and I really do hope Telkom takes measurments to assist better with the customers needs. A better process should be in place for this. For future maybe you should start considering making actual appointments with a client and giving a time as to which a technician will pitch.</p>