Telephone line was suspendeddisconnected

My home telephone line was suspended disconnection on the 8th April. I logged a call via sms, telephone and the internet..(No response to date) I then went into Telkom offices in Goodwood, where I was told that no one at the front desk can help - ...Dail 2 from our phones and maybe someone can help, that's what I was told by one of the staff members...(so unprofessional) and I was told this in front of other customers. <br> I sat for 1 hour and 15mins in the Telkom store, speaking to 4 different people trying to sort of my line. I left at 12.20 with only a reference no (***A)...When I asked if I could log a grievance no help was offered. <br> My colleague attempted to help me on Monday the 13th April and he gave all my details not once did they ask why they speaking to a Male when clearly they account says Mrs....another reference is given (***)this time with an sms saying: your order for new line.<br> It`s been 12 days since my line was suspended...how frustrating for myself and my family. my kids are at high school and varsity and reply on the internet for homework and projects...Today I made another attempt to contact Telkom regarding my suspended line...and now I Wait.