Telephone Line Requires Fixing

My telephone line has come off the pole and is lying in my neigbours garden. I have been reporting the fault since Friday 7th January and it is not being fixed. I am calling the call centre every two days and they keep giving me the same progress reports. <br> <br> It is now the 15th apparently the system shows two techs came to my house twice on the 14th which he did not because I have someone full time living at home. They didnt call me on the 14th either to book to come to my house. <br> <br> I am paying for a service that is not being fixed and nobody can sort it out for me. I am disgusted at the lack of efficiency and I want the problem resolved immediately or I am going to take this further.