telephone line out since 14.09.2015

Dead telephone line was reported online to Telkom on 14.09.2015. Reference nr received 161CRK140915. I phoned again on 22.9.2015 as fault had not been seen to and was given an escalation nr. 750213. Subsequent to that I phone 10210 every second day requesting feedback/completion on the correction of the fault to NO avail. Every time you phone you end up with different consultant but at the end of the day all with the same end result: no tecs available no tecs in the area, no date for completion possible and quess what?? today is a month later and still I was just told by Tasneem that she can give me no indication by when the problem will be fixed.. We received an account today for the line rental and they also cannot log a query the account holder has to contact them directly and not the daughter from Cape town. So you have to phone 10210 but you have no line!!!!! please help