LL
Louis L
1 reviews | Active since Aug 2015
17 Aug 2015, 14:10
Telephone Line Out of Order
Our company's faulty telephone line was reported on 30/07/2015 and since then we have called the Call Centre daily to follow up on the reported fault. Every day we get conflicting feedback from the call centre staff. No technician has been assigned. A technician will be at your premises today, etc, etc. We have escalated the problem via the internet on various occasions and receive only the automated response. Not even speaking to the so-called Supervisor at the call centre has resulted in any positive action being taken by Telkom. NOT GOOD ENOUGH!!! A Company without telephone lines due to useless Telkom staff.<br>
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Replies (1)Telkom's replyOfficial
17 Aug 2015, 16:08Hello BPCAMELOT,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM135466
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM135466
Regards
Luleka
Telkom Social Media Team
Telkom's reply17 Aug 2015, 16:08
Official
Hello BPCAMELOT,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM135466
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM135466
Regards
Luleka
Telkom Social Media Team
