Telephone line not working

Hi,<br> <br> I need your assistance please.<br> <br> A fault was logged on 19/02/2015 and no technician was dispatched to fix the fault. <br> <br> I have spoken to Monique this morning from the call centre who was very helpful but couldn't do much to assist therefore I requested to speak to her manager Brenda Mafune who didn't want to speak to me and insisted that Monique take down my number.<br> <br> The problem with the phone has been pending for two weeks which should initially only take 48 hours to resolve.<br> <br> This is very unprofessional and a disgusting way of doing business<br>