Telephone line not moved on appointed date

I logged an order for a transfer (move) of my landline.<br> The order was confirmed via sms, with order number ***A. The appointment was set for Wednesday, 3 June 2015, but the Telkom technician never showed up. I even got an sms @ 15h32 saying that the technician has been dispatched. <br> To date I do not have a working telephone line and adsl, and no telkom consultant can tell me when someone will attend to my order.<br> This is influencing my work.