Telephone line install

So this has been getting rather annoying. There is already a WORKING telkom telephone line installed but now telkom still needs to send out a team - for what reason I do not know - Why not remotely set up a new telephone number on the line ?

I have phoned 10213 numerous times but the in progress department does not care to talk to anyone, much easier to get through to new sales - probably because telkom focuses on getting new clients instead of assisting current clients (I have already signed up for the telephone line and everything)

This really is bad service, I really need the internet at this point. This is just such a useless delay. If a tech needs to come out it would really not take him that long.