Telephone Line has been dead since 30/12/15

My telephone line has been dead since 30/12/15 and was reported on the same day. I have phoned Telkom numerous times without any luck. <br> All they keep telling me, is that they are investigating the problem and would have it fixed soon.<br> <br> It has been almost two weeks now that my line has been down, with no help from Telkom. They haven't even sent a Tech to my house and I have to pay for a service that I cannot use.<br> <br> My Ref. number is 233CTK301215.<br>