Telephone Line Faulty Report

Telkom Fault Reference No.:554WK290615<br> Faulty line request was registered on the Telkom website on 29 June 2015 @ 13h09, 8 days ago.<br> So far, nothing, no-one has called back or given any form of report when the line will be repaired. Everytime I go onto the Telkom website to check the progress of the fault report and nothing been done about it.<br> I do not have any dialing tone on my line, but my ADSL works ok. I cannot make any phone calls or receive any in coming calls. All I want is someone to contact me when fault has been seen to.<br> I find it very time consuming to try to contact the customer care, because nothing will be done about the issue.