Telephone Line down since mid October 2015

We had our first thunderstorm in the East Rand in mid October 2015. Our telephone line was knocked out, although the ADSL line was still working at a very reduced speed. Even now it's running at around 47KB/s instead of around 440KB/s our 4meg line. We logged our faults via Telkom's website as our line was down. Each time we log a call we get a notification that the fault was resolved but it has not, here are a few reference no's: 134CRK121015 dated 12/10/2015, 116CRK211115 dated 21/11/2015, 549CRK011215 dated 07/12/2015 and this is how its going on. Then last Tuesday the 8th Dec 15 we receive a call from a Technician that he was coming out, we are still wafting for him. On our last inquiry today the 12/12/2015 at 10210 we heard they were coming on Tuesday, that has already passed. I could not use my phone now for nearly 2 months and I can hardly open a webpage. Does anybody have an alternative to Telkom?