SF
Sunette F
1 reviews | Active since Mar 2016
03 Mar 2016, 12:57
TELEPHONE LINE DOWN SINCCE +/- 6 FEBRUARY 2016
On 6 Feb 2016 I received an sms informing me that Telkom is working on the lines and we might experience problems. My line has been dead since this weekend and despite reporting the problem on Tuesday 9 February 2016 we have had NO feedback, NO assistance, NO-ONE working on our line, NO SERVICE. <br> <br> During 2015 my line was dead for +/- 3 months, I fear that Telkom's service is going from very bad to even worse as they do not seem to be able to deliver any service. <br> <br> The best of all, if you stop paying because there is no service, they will only reconnect you after full payment of all the months without service AND you will receive a credit only after YOU request same.
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Replies (1)Telkom's replyOfficial
03 Mar 2016, 14:34Hello Mrs FT,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply03 Mar 2016, 14:34
Official
Hello Mrs FT,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
