Telephone line down for nearly a month

My ADSL line has been completely dead for nearly one month. Telkom have made several empty promises to attend to the issue, which have come to nothing. The lack of service I have received over this matter is TOTALLY PATHETIC! I cannot believe that Telkom is quite happy to leave its customers in the lurch like this. When is something going to be done about this? I have wasted a full month's worth of service from my ISP so far, which costs me R320. In addition, I have had to top up bandwidth on my Telkom 3G card three times already this month, for an additional R360. Telkom should refund me all of this money, in addition to the rental I pay for the ADSL line itself. This is one of the worst examples of service I can ever remember experiencing in this country, which is saying quite a lot, as poor service is the norm here, when one is looking at government or parastatal institutions.