TELEPHONE LINE DOWN FOR 4 WEEKS

Our telephone line has been down from 8 February. We have lodged several requests for service / repairs, but we get no response from Telkom. Each time we are told a technician will be send out, but no one comes out. We are also told a team will be requested to investigate the problem, which never happens. We get absolutely no response or feedback from Telkom regarding this problem. The bill will not be paid for February, as no service was rendered to us. The bill will be paid for 7 days only. The service from this service provider, Telkom, is getting worse every day. There is no service. The consumer is left in the dark, complaints are ignored, but we have to pay for non-service delivery. I want this problem attended to yesterday and I want a credit on the account for the period were no service was received.