Telephone line down for 2 months, no response

Our buisiness landline is not working since end of August. We are losing active business every day.<br> Fault logged 7th of September- Reference 664CRZ070915. Recvd sms at 13.26.<br> Escalation was done on 21/9. Escalation No 744316. no response.<br> I was 3 times at a Telkom Store, they always fwded the email to the manager in charge.<br> No results.<br> I will cancel the Telkom contract, if the problem is not solved by the 5th of November.<br> I have no words- the company is big and badly organized. <br> We had to buy a mobile phone to be reachable via the website. <br> <br> <br>