Telephone Line Down
<p>Date reported: 2017-02-08 10:42<br />Reference number: 5228</p> <p> </p> <p>My Telephone line (and DSL) has been down since the 8th. I realize that it is big problem that is affecting a lot (all?) of the lines in my area.</p> <p> </p> <p>My frustration is that the only feedback I can get out of Telkom is "We are aware of the problem, and it's affecting more lines that just my own"</p> <p> </p> <p>They are unwilling to tell me if anyone is actually working on it, or if it is on the To-do list.</p> <p>And are unable to tell me when they are expecting to have the issue resolved.</p> <p> </p> <p>Can somebody please just give me an indication as to what is going on, and when it will be resolved? I need to plan accordingly.</p> <p> </p> <p>Side Note: I've raised this issue with Telkom before, but it is really frustrating and think it is worth re-iterating. Everytime I have a query on a fault I need to raise the issue on Hello-Peter (And to Telkom's creidt they respond promtly) It would be nice if I could contact them directly to raise an issue.</p> <p>As for the facebook page, the only response you get there is something like "we will respond in the next 24h"</p>