CM
Cathy M
1 reviews | Active since Apr 2013
24 Nov 2015, 07:53
Telephone line discontinued AGAIN
My telephone line was fixed and reinstalled after discontinued when it was faulty. Now Its no longer working, and when I call the customer care, I'm informed that it has been discontinued Again and I must enquire with Billing. How does a line be discontinued when I paid the annual fee in Aug? I never received any communication from Telkom before this. How can a recently fixed and paid up line be suspended AGAIN..
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Telkom's replyOfficial
24 Nov 2015, 07:58Hello MotshegoaC,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for investigation, we will provide feedback as soon as possible.
Your reference number remains: SM139072
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for investigation, we will provide feedback as soon as possible.
Your reference number remains: SM139072
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Telkom's reply24 Nov 2015, 07:58
Official
Hello MotshegoaC,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for investigation, we will provide feedback as soon as possible.
Your reference number remains: SM139072
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for investigation, we will provide feedback as soon as possible.
Your reference number remains: SM139072
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team