Telephone line dead ... going now for three weeks.

Initially all went well ... I reported the fault on the Saturday. The Sunday following, a technician visited my home, tested the line and said the fault is 2 houses down the road. He went to investigate and came back to me saying he could not get access to the premises where he suspect the problem was and would return the next day to continue. That was the last I've seen or heard from Telkom Technical Department and its technicians. Since the I've phoned customer service nearly every day to track the progress. No progress ... I've escalated it twice now. No response. Yesterday the customer care lady said that three technicians are already assigned but they claim that they could not gain access to my property. Its not the truth. There is always somebody at home and they have both me and my wife's cell numbers. Customer Care service is excellent, but unfortunately, that's where it all ends. As far as i am concerned, the technical department needs a huge wake-up and learn to be dedicated and communicate properly to say the least. My fault ref no is: 499CTK301015. If anybody would be so kind to assist I will really appreciate.