Telephone line dead for 19 days

My Telkom landline is dead for 19 days and no response from Telkom. My telephone line went dead on 22 March 2015 and we have to phone from neighbours. I can only use my internet. When I contacted Telkom on their website I got the following message:<br> <br> Following message sent to ***617: Dear Customer, Fault 648CRK310315 has been created for Service ID ***930. Telkom will endeavour to resolve this problem within 4 days. Apologies for the inconvenience. Please do not reply to this SMS. Telkom Tue Mar 31 12:58:04 SAST 2015<br> <br> Solve the problem in 4 days? It is 4 x 5 = 20 days. I really DO need help to know what the matter is because it is no use to phone their help line. Also, my account with Telkom is fully paid up I don't owe them a cent. I am a pensioner and I really DO need my landline.