Telephone Line dead after two weeks..?!?!?!

Reported my business phone line as dead on the 25th Nov 2015, No technician visited my premises but someone called to find out if the line is restored on which I obviously rep**** NO.. They were going to then sort it out. Got an sms on the 8th Dec 2015 to say that fault has been restored..?!?!?!?! My line is still dead.?!?!?<br> I phoned and reported the fault with the service center on the same day, but up to date NOBODY has even phoned or been at the premises to sort it out. In the mean time I'm loosing business due to Telkom's lack of service.... Pathetic.....Two weeks and nobody's even bothered to help, what are we paying for then..???