Telephone line

Our phone lines have been down for about 3 months this year, first 2 months then telkom fixed it , it worked for 2 weeks and then it went off again and now has been off for a month which means its been off 3 months from 7 months this year. They sent people to check our lines and told us its a underground fault and they would fix it either by the weekend, last weekend or this week and nothing has been done and we really need our internet. I am a student in Matric this year and my brother works and both of us has not been able to do what we need to as well as my projects and it has become very frustrating and we would really like this problem ASAP to be fixed as it is affecting us quiet a bit .