Telephone Interruption & High Bills- No CUSTOMER CARE ASSISTANCE

I wish Telkom could hear us and address the issues we have with their customer service. It can’t be that over 83,000 people are lying or just filled with hate. Here is my story: my business and I have been with Telkom over the years. Recently, my business was offered an upgrade on internet and VOIP calls. If I had known what was to come, I would have stayed on the more expensive plan and not moved.

After making the change, our phone and internet were disconnected. We’ve been battling to connect the VOIP so we can start receiving calls again, but customer care has been taking us from pillar to post. Our business has no other way to communicate with customers, and we’re losing business because we can’t get help to connect the phone to VOIP. On top of that, our bill has skyrocketed—we now owe R6000, and how we got here is still a mystery.

I am defeated!