Telephone & internet down for 8 days

We received an sms from Telkom that they were busy with upgrades in our area and thus the service may be disrupted (11/03/2016). We received an sms on 17/03/2016 that the service has been restored and if it wasn't to contact them. Our service was not restored on the 17/03/2016 (it has been out since 11/03/2016) so I reported it via telephone on 17/03/2016. I followed up on the 19/03/2016 and was told it has been recorded. To date we have not had any contact from Telkom regarding the fact that the phone and internet are not working. I saw one Telkom technician in our area on Sunday and asked him if he can tell me when someone would come and fix our line. He checked and said he was not scheduled to do it, so I must be patient.