Telephone fault not dealt with

I reported a fault to Telkom on the 30 July 2017. Fault number 13CEK300717. I have twice had a technician come to my house. The last one after I sat on the telephone for absolutely ages to try to get this sorted out. The technician said that the fault was 200 m up the line. It is in someone else's back yard and he could not get access to the property. Since then there has been absolute silence from Telkom. I have reported this fault on Telkom Faults facebook page too.